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DiBos/DiBos Micro Troubleshooting and Checks | en 151

Bosch Sicherheitssysteme GmbH Installation Guide F.01U.033.308 | V7 | 2009.09

10 Troubleshooting and Checks

This chapter outlines the causes of malfunctions that you may encounter when installing or

operating the system. If you are unable to remedy the malfunction, please consult the video

system manufacturer's product service video.

10.1 Troubleshooting

Malfunction Possible cause Solution

Device stops during the

computer's boot phase.

Restore system. To do this,

use the recovery CD.

Note:

Only send back the system if

the recovery procedure was

unsuccessful.

The DiBos software

application stops.

There is a message stating

that there are files on the

drive that cannot be

accessed.

There are corrupt sectors or

corrupt files on the drives.

Check the affected drives

using the Chkdsk program.

Delete the affected files. Also

delete the directories in

which the corrupt files are

located.

If this is not successful, the

system must be restored

using the recovery CD.

Note:

A list of the corrupt files is

created in the DB server log

file each time DiBos is

started up.

All cameras are crossed out. No video signal available. Replace grabber card.

The grabber card is faulty. Check video signal.

Network connection cannot

be established and cameras

are crossed out.

Computer name is assigned

more than once.

Do not assign the computer

name more than once.

IP address is incorrect. Enter correct IP address.

Firewall is activated. Deactivate the firewall or, if

this is not possible, use UDP

tunneling.

All AP inputs have been

sounding for more than 10

seconds.

Interface error to AP. Remedy interface error.

Hardlock not found message Hardlock (dongle) missing or

feature not enabled.

Plug in dongle or add feature.

Camera video signal missing. No video signal available. Check video signal.

Images cannot be written. Images have been written in

too many archives.

Modify recording.

Software feature not

working.

Check dongle is enabled. Dongle enabling can be seen

in the configuration.

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Bosch DiBos Micro Guida di Installazione Pagina 151

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